Refund and Returns Policy

Effective Date: 15/08/2024

1. Returns

At lnxme.com, we strive to ensure customer satisfaction with our air conditioning products. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must provide proof of purchase (e.g., receipt or order number).

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

2. Return Process

Step-by-Step Guide

1. Contact Us: Email us at [shabin.rasheed@lnxme.com] or call us at [+971 55 933 7530] to initiate a return. Please provide your order number and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and the address to send your item.
3. Shipping: Pack your item securely, including all original packaging and documentation. Clearly write the RA number on the outside of the package. Ship the item to the provided address. The customer is responsible for return shipping costs.

Address for Returns

Jumeriah Lake Towers

DMCC,P.O Box 336747,

Dubai, United Arab Emirates

3. Refunds

Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund may take several days to process, depending on your card issuer’s policies.

Conditions

• Only regular priced items may be refunded; sale items are non-refundable.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Contact Email] or [Insert Contact Phone Number].

5. Exceptions

Defective or Damaged Items

If you received a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Email:rasheed@lnxme.com
• Phone:+971 55 933 7530
• Address:Jumeriah Lake Towers DMCC,P.O Box 336747,Dubai, United Arab Emirates

Thank you for shopping with lnxme.com! We appreciate your business and strive to provide the best service possible.